Planning an event comes with a lot of questions! Below, you’ll find answers about booking, payments, rentals, balloon services, delivery, installation and self-pickup.

Can’t find the answer you’re looking for? Email us at PartyAfterPartyRentals@gmail.com or submit our inquiry form.

Booking & Quotes

How do I book PartyAfterParty for my event?

Start by completing our online inquiry form. The more information you provide—including your event date, location, setup times and the items or services you’re interested in—the more accurately we can prepare your quote.

Submitting an inquiry does not reserve your date. Your booking is only confirmed once your required payment has been received and your agreement has been signed.

Can I receive a quote if I’m not ready to book?

Absolutely! However, you’ll still need to complete our inquiry form so we have enough information to prepare an accurate quote.

If you’re still exploring your options, you can also browse our website for rental prices, balloon-service starting prices and package ideas.

How long is my quote valid?

Quotes are valid for 72 hours unless otherwise stated. Rentals and event dates are not held without payment and remain available to other clients until your booking is confirmed.

If your quote expires, we can update it based on current availability and pricing.

How far in advance should I book?

We recommend booking as early as possible, especially for weekends, weddings, graduations and dates during our busiest seasons.

Last-minute bookings may be accepted when availability allows. Orders placed within 14 days of an event must be paid in full.

Do you have a minimum booking amount?

Professionally installed balloon and backdrop services have a minimum booking requirement of $600 before taxes.

If your order is below the installation minimum, you may still be able to book self-pickup rentals or one of our Grab-N-Go balloon options.

When should I expect a response?

Please allow approximately 24–48 business hours for a response. Our regular office hours are Monday through Thursday from 9:00 AM to 5:00 PM.

Response times may be longer while our team is completing events, especially on weekends.

Payments & Policies

Is a deposit required?

Yes. A 50% non-refundable retainer is required to reserve your event date, rentals and services. The remaining balance is due 14 days before your event.

Bookings made within 14 days of the event require full payment.

What payment methods do you accept?

E-transfer is our preferred payment method. Credit-card payments are also available and are subject to a 2.4% processing fee.

EFT or alternative payment arrangements may be available for approved corporate and institutional clients.

Are taxes included in the listed prices?

Unless otherwise stated, prices shown on our website and in your quote are before applicable Manitoba taxes.

Can I change or add items after booking?

Yes, additions may be made based on availability.

Items added more than 14 days before your event can be secured with a 50% retainer or full payment. Additions made within 14 days of your event must be paid for in full when added.

Changes that affect delivery, staffing, setup time or teardown requirements may also change your service fees.

What happens if I cancel or reschedule?

Retainers and payments are non-refundable.

Eligible payments may be transferred to a new available date within 12 months of the original event. Rescheduling requests made within 30 days of the event are subject to a $175 rescheduling fee that must be paid within 14 days after the original event date.

Please review our full Rental Agreement for complete cancellation and rescheduling terms.

Delivery, Installation & Teardown

Do you charge for delivery and installation?

Yes. Delivery, installation and collection fees are calculated separately based on:

• The event location and travel distance

• Parking and loading access

• Stairs, elevators and distance from the loading area

• The number of team members required

• The amount of equipment being transported

• The time needed for setup and teardown

• The scheduled installation and collection times

Because every event is different, these fees are customized for each booking.

Is teardown included?

Teardown or collection is included only when it appears on your quote.

Balloon installations do not automatically include post-event balloon removal. If you would like our team to return, remove the balloons and clean up the installation, this must be arranged in advance.

Late-night teardown scheduled between 10:00 PM and 2:00 AM may be subject to an additional surcharge.

What does PartyAfterParty need from my venue?

Before your event, please confirm:

• The earliest available setup time

• The required completion time

• The event end time

• The latest permitted teardown or collection time

• Loading and parking instructions

• Elevator or stair access

• Venue rules concerning balloons, adhesives and installations

• A day-of venue contact

Clients are responsible for obtaining any required venue approval before installation.

Can the setup be moved after your team leaves?

Rentals and installations should not be moved, altered or dismantled after setup unless PartyAfterParty has approved it.

Moving an installation can cause damage or create a safety issue. The client is responsible for damage caused after the setup has been completed.

Self-Pickup Rentals

Which items are available for self-pickup?

Many of our rentals may be picked up and returned by the client, including:

• Marquee letters, numbers and symbols

• Select wood backdrops and backdrop stands

• Cake stands and plinths

• Easels

• Extension cords and electric balloon pumps

• Select food-display and event rentals

• Grab-N-Go balloon garlands

Availability depends on the item, order size and whether it can be transported safely in your vehicle.

Are flower walls available for self-pickup?

No. Because flower walls are delicate and have a higher risk of damage during transportation, they must be delivered and installed by our team.

Where is pickup located?

Self-pickup takes place by appointment in the St. Vital area of Winnipeg. The exact pickup address and instructions will be provided after your booking is confirmed.

Because pickup is from a private location, clients must arrive at their scheduled appointment time.

How long is the rental period?

Our standard rental period is up to 48 hours.

A longer rental period may be arranged in advance and will be subject to additional fees. The rental duration applies regardless of whether the item is used for only a few hours.

Is rental protection required?

A Rental Protection Plan equal to 10% of the pre-tax rental cost is automatically added to eligible self-pickup.

The plan provides limited coverage for accidental damage. It does not cover lost or stolen items, weather damage, vandalism, improper transportation or prohibited use.

Clients who decline the plan are responsible for the full cost of any damage, repair or replacement.

What happens if I’m late for pickup or return?

Pickup and return are by appointment, with a 15-minute grace period.

If you expect to be late, please contact us as soon as possible. Unapproved late returns may result in a $50 late fee and additional charges if the delay affects another booking.

Balloon Services

Do you offer balloon installations and Grab-N-Go garlands?

Yes! We offer professionally installed balloon décor as well as Grab-N-Go balloon garlands that clients can pick up and install themselves.

Grab-N-Go garlands are a budget-friendly option for smaller events or orders that do not meet our installation minimum.

How long will balloons last?

Air-filled balloon décor can often last for several days/weeks or longer indoors when kept in a temperature-controlled environment. However, balloons are affected by heat, direct sunlight, cold temperatures, humidity, sharp surfaces and handling.

Because environmental conditions are outside our control, we cannot guarantee how long balloons will last after delivery or installation.

Can you copy an inspiration photo exactly?

Inspiration photos are welcome and help us understand the overall colours, style and feel you like.

However, we do not create exact copies of another artist’s work. We will use your inspiration to develop a custom PartyAfterParty design suited to your event, venue, budget and available inventory.

Can you create custom balloon colours?

We’ll do our best to match your requested palette using the balloon colours available from our professional suppliers.

Custom colours may sometimes require double-stuffing two balloons together and can result in an additional charge.

Do you provide helium balloons?

Helium balloons may be available depending on the design and order requirements. Availability and pricing must be confirmed before booking.

Outdoor Events

Can balloons and rentals be used outdoors?

Some balloon décor and rentals may be used outdoors when weather and site conditions permit. Outdoor installations are always more vulnerable to wind, rain, heat, direct sunlight and temperature changes.

A secure, level setup area and an appropriate backup plan may be required.

What happens if the weather is unsafe?

PartyAfterParty reserves the right to alter, relocate or decline an outdoor installation if weather or site conditions could damage our equipment or create a safety risk.

Wood marquee letters and other electrical rentals cannot be exposed to rain or wet conditions.

Weather-related damage is not covered by the Rental Protection Plan. Clients are strongly encouraged to arrange an indoor backup location.

Rentals & Event Use

Can I attach my own decorations to your rentals?

You must receive permission before attaching signs, balloons, flowers or other decorations to our rental items.

Do not use nails, screws, thumbtacks, hot glue, duct tape or unapproved adhesives. Never attach anything directly to marquee bulbs or wiring.

Damage caused by adhesives or unauthorized decorating will be charged to the client.

Can I receive a discount if my event is only a few hours long?

Our services are priced according to the work, preparation and equipment required—not the number of hours your event is open.

Rental pricing includes a standard rental period of up to 48 hours, even if the item is used for only a few hours.

Do you offer discounts?

We occasionally offer promotions or package pricing, but discounts are not guaranteed.

Our quotes reflect the rentals, labour, transportation and preparation required to complete your event safely and professionally.

Do you travel outside Winnipeg?

Yes, depending on availability and the event location. Travel, delivery and staffing fees will be calculated based on distance and the requirements of your event.

Still Have Questions?

We would love to learn more about your event! Complete our inquiry form and include your event date, location, setup times and the services or rentals you’re interested in.